01   Incident Management & Performance Optimisation

Our structured approach to incident management ensures rapid resolution of issues, minimising downtime and business impact. We follow ITIL-aligned processes to prioritise, diagnose, and resolve incidents efficiently. Alongside this, our team continuously monitors and optimises your cloud environment to ensure optimal performance, identifying and addressing bottlenecks and inefficiencies before they impact your business operations.

02  Backup and Disaster Recovery

We implement and manage robust backup and disaster recovery solutions to protect your critical data and applications. Our approach ensures business continuity in the face of unexpected events, with regular testing and validation to confirm that recovery procedures meet your business requirements and recovery time objectives.

03  Capacity Planning and Scaling

We help you anticipate and plan for future resource requirements, ensuring your cloud environment can scale efficiently to meet changing business demands. Our proactive capacity management identifies growth trends, seasonal patterns, and performance requirements to ensure your infrastructure can adapt smoothly to evolving needs without overprovisioning or performance degradation.

04  Security Management

We implement and maintain comprehensive security controls to protect your cloud environment from evolving threats, ensuring the confidentiality, integrity, and availability of your data and applications. Our security services include vulnerability management, threat detection, identity and access management, and security incident response to safeguard your business-critical systems.

05  Cost Optimisation

Our cost optimisation services help you maximise the value of your cloud investment, identifying opportunities to reduce waste and improve efficiency without compromising performance or reliability. We analyse resource utilisation, recommend right-sizing, manage reserved instances, and provide detailed reporting to ensure you maintain control over your cloud expenditure.

06  Compliance and Governance Management

We help you maintain compliance with relevant regulations and standards, implementing controls and providing documentation to support your compliance efforts. Our governance framework ensures your cloud environment adheres to industry standards and organisational policies, with regular audits and assessments to identify and address any gaps in compliance posture.

Our Management Approach

1. Onboarding and Assessment

We begin by understanding your current environment, business objectives, and operational requirements. This includes a comprehensive assessment of your cloud infrastructure, applications, and processes.

2. Service Design and Transition

Based on the assessment, we design a tailored service model and implement the necessary tools, processes, and controls to manage your cloud environment effectively.

3. Operational Management

We provide ongoing operational management of your cloud environment, including monitoring, support, optimisation, and reporting. Our proactive approach identifies and addresses issues before they impact your business.

4. Continuous Improvement

We regularly review and optimise your cloud environment, identifying opportunities to improve performance, security, and cost-efficiency. This includes regular service reviews and roadmap planning.

5. Knowledge Transfer

We work closely with your team to transfer knowledge and build internal capabilities, ensuring you understand your cloud environment and can make informed decisions.

Why Choose AltiaCloud for Managed Cloud Services?

Multi-Cloud Expertise: Our team is certified across major cloud platforms, including Azure, AWS, and Google Cloud Platform.

Proactive Approach: We focus on preventing issues rather than just reacting to problems.

Flexible Service Models: Choose the level of support that best meets your business needs.

Business-Focused: We align our services with your business objectives and requirements.

Continuous Optimisation: We constantly look for ways to improve your cloud environment.

Transparent Reporting: Regular, detailed reporting on the performance and status of your cloud environment.